Delivery

We do our utmost to deliver your beautiful rug to you as soon as possible. All rugs on our website are in stock and immediately available. Orders placed on working days before 12:00 o'clock are done, we try to ship the same day. Moreover, shipping within the Netherlands and Belgium is completely free.

In most cases, delivery is via DPD, PostNL or FedEx. In general, the delivery will take place the next business day between 9:00 and 18:00. Unfortunately, we cannot guarantee the time of delivery.

Return

It may happen that you want to return an order. Perhaps because you don't like the product or maybe there is another reason why you want to return it. No problem of course! Whatever the reason, up to 14 days after receipt you can cancel the purchase without giving a reason.

You will then receive the full purchase price back. Only the costs for the Returns are at your own expense. These costs are in most cases not high, depending on size and weight. For exact rates, please consult your carrier's website. We are always happy to help you with your return shipment.

Contact us via info@lavinta.nl before you return a product. We will then send you the instructions by email. After receipt, we will then refund the amount due within transfer within a few working days. Of course, we assume that you return the rug in the same state and condition as you received it from us.

Exchange product?

Want to exchange a rug? No problem! Take contact us via info@lavinta.nl.