Delivery

We do our utmost to deliver your beautiful rug to you as soon as possible. All rugs on our website are in stock and immediately available. We try to ship orders placed before 12:00 on working days on the same day. Moreover, shipping within the Netherlands and Belgium is completely free.

Delivery is in most cases via DPD, PostNL or FedEx. In general, delivery will take place the next working day between 9:00 AM and 6:00 PM. Unfortunately, we cannot guarantee the time of delivery.

Return

It may sometimes happen that you want to return an order. Perhaps because you don't like the product or perhaps there is another reason why you want to return it. No problem of course! Whatever the reason, you can cancel the purchase up to 14 days after receipt without giving any reason.

You will then receive a full refund. Only the costs for returning are for your own account. These costs are not high in most cases, depending on the size and weight. Consult your carrier's website for the exact rates. We are always willing to help you with your return.

Please contact us at info@lavinta.nl before returning any product. We will then send you the instructions by email. After receipt, we will then transfer the amount due within a number of working days. Naturally, we assume that you will return the rug in the same condition as you received it from us.

Exchange product?

Do you want to exchange a rug? No problem either! Please contact us at info@lavinta.nl.