Legal notification

Warranty

We care about our products and naturally do our best to deliver them to you in top condition. Even so, it does sometimes happen that an order is damaged during transport, or that something else occurs that entitles you to a warranty claim.

The statutory warranty applies to all items you buy from us. Statutory warranty means that a product is, or does, what the consumer may reasonably expect of it. Some products also carry an additional warranty. This warranty does not affect the statutory warranty.

Our additional warranty is valid for six months from the date on which you received your order.

You can send the product to us so that we can assess it and repair it (or have it repaired), replace it, or refund the costs. If it turns out that the damage was caused by incorrect use by the customer, the cost of any repair is at the customer expense.

If it turns out that the damage is indeed covered by the warranty, we will also reimburse any shipping costs afterwards.

Complaints

Naturally we do everything we can to prevent complaints at all times.

It can always happen that something does not go entirely as planned. We advise you to report complaints to us first by emailing info@lavinta.nl You will receive a response from us within 48 hours, and you can expect a substantive reply within 2 weeks. We aim to resolve your complaint within a week.

If this does not lead to a solution, you can submit your dispute for mediation via Stichting WebwinkelKeur at https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.

Since 15 February 2016, consumers in the EU have also been able to submit complaints via the European Commission ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not already being handled elsewhere, you are free to file your complaint via the European Union platform.