Delivery

We do our utmost to deliver your beautiful rug to you as soon as possible. All rugs on our website are in stock and immediately available. We try to ship orders placed before 12:00 on working days on the same day. Moreover, shipping within the Netherlands and Belgium is completely free.

Delivery is in most cases via DPD, PostNL or FedEx. In general, delivery will take place the next working day between 9:00 AM and 6:00 PM. Unfortunately, we cannot guarantee the time of delivery.

Return

It may sometimes happen that you want to return an order. Perhaps because you don't like the product or perhaps there is another reason why you want to return it. No problem of course! Whatever the reason, you can cancel the purchase up to 14 days after receipt without giving any reason.

You will then receive a full refund. Only the costs for returning are for your own account. These costs are not high in most cases, depending on the size and weight. Consult your carrier's website for the exact rates. We are always willing to help you with your return.

Please contact us at info@lavinta.nl before returning any product. We will then send you the instructions by email. After receipt, we will then transfer the amount due within a number of working days. Naturally, we assume that you will return the rug in the same condition as you received it from us.

Exchange product?

Do you want to exchange a rug? No problem either! Please contact us at info@lavinta.nl.

Warranty

We care about our rugs and do everything we can to deliver them to you in top condition. However, it may happen that an order is damaged during transport or that something else happens that entitles you to make a claim under the warranty.

All items you purchase from us come with a 6-month warranty, which starts on the day you receive your order.

If you make a claim under the warranty, please return the product to us so that we can assess whether we can repair the product, replace the product or reimburse the costs. If it turns out that the damage is indeed covered by the warranty, we will also reimburse any shipping costs afterwards.

Complaints

Of course we do everything we can to prevent complaints at all times.

It can always happen that something doesn't go exactly as planned. We recommend that you first report any complaints to us by emailing info@lavinta.nl. You will receive a response from us within 48 hours. Sometimes a substantive response can take more time. We strive to resolve complaints to your complete satisfaction within one week.

If your complaint does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.

From February 15, 2016, consumers in the EU will also be able to register complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.